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NDIS Registered Provider · Australia-Wide

NDIS Support That Actually Feels Personal

Hi, I'm Rifat. I help NDIS participants navigate their plans, connect with the right services, and build the life they truly want — with real, one-on-one support. No call centres. No confusion.

📋 Start Your Journey 📞 0481 567 981
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NDIS Registered
🤝
Culturally Inclusive
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Australia-Wide
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Rifat - Inclusive Minds

Rifat

Support Coordinator & Recovery Coach

"Your story matters. I'm here to listen, advocate, and walk alongside you — every step of the way."
1:1
Personal Support
🇦🇺
Nation-Wide
NDIS
Registered
✦
Trusted Care
Rifat - Inclusive Minds Support Coordinator
Caroline Springs
Victoria, Australia
About Rifat

A Familiar Face, Not a Case Number

At Inclusive Minds, you won't be passed around a team of strangers or left on hold. When you reach out to us, you get me — Rifat — personally. I built this practice because I believe everyone deserves NDIS support that actually listens.

I specialise in NDIS Support Coordination and Recovery Coaching, helping participants across Australia cut through the complexity of their plans and connect with services that genuinely fit their goals and identity.

Whether you're newly approved, stuck on your plan, or navigating a difficult recovery journey — I'm here. I'll advocate for you, work beside you, and never make you feel like a burden.

✦ Person-centred ✦ Culturally Safe ✦ Trauma-informed ✦ Strengths-based ✦ No jargon
What I Offer

NDIS Services Designed
Around Your Life

Every service is delivered personally — tailored to who you are and what matters most to you.

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Support Coordination

I help you understand your NDIS plan, connect with providers, and ensure your funding is used effectively to meet your goals. No more confusion — just clarity and confidence.

Learn more →
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Recovery Coaching

Working alongside you to build strategies that support your mental health, resilience, and personal recovery. Consistent, compassionate coaching that meets you where you are.

Learn more →
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Community Engagement

I connect you to local resources, social opportunities, and community networks — fostering real relationships that enhance belonging and quality of life.

Learn more →
Why Inclusive Minds

Support That's Built on Trust, Not Tick-Boxes

01

You always speak to Rifat

No switching between staff. No repeating your story. You get continuity and someone who actually knows you.

02

Culturally safe for everyone

We actively celebrate all backgrounds, cultures, and identities. Your whole self is welcome here — always.

03

Your goals drive everything

We start with what matters to you — not a template. Your NDIS plan should reflect your life and your dreams.

04

Honest and transparent

If we're not the right fit, I'll tell you — and help you find who is. Your wellbeing always comes first.

"Ready to take the next step?"

Book a free, no-obligation call with Rifat to talk through your situation and see how Inclusive Minds can help. There's no pressure — just a genuine conversation.

📞 Call 0481 567 981

Available Mon–Fri · Caroline Springs VIC & Australia-wide

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Acknowledgement of Country

Inclusive Minds recognises and deeply respects the First Peoples of this Nation and their enduring connection to Country, culture, and community. We pay our respects to Elders past, present, and emerging, and we are committed to learning, listening, and walking alongside First Nations communities with humility and care.

Resources & Insights

Stay Informed

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May 2025

The Importance of Community in Recovery

How meaningful connection and belonging can transform the recovery journey for NDIS participants.

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May 2025

Navigating Your NDIS Plan: Tips and Resources

Practical, plain-English guidance on getting the most from your NDIS funding and making your plan work for you.

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May 2025

Empowering Stories: Clients Share Their Journeys

Real stories from real people — how personalised NDIS support made a difference in their lives.

Get in Touch

Let's Talk About Your Needs

There's no wrong question and no pressure. Reach out and I'll respond personally — usually within one business day.

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0481 567 981
📍
Caroline Springs VIC · Australia-wide
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inclusiveminds.com.au
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Mon–Fri, 9am–5pm · Flexible appointments available

Client Intake Form

Your Rights

Feedback & Complaints

Your voice matters. As an NDIS participant, you have the right to provide feedback, raise concerns, or make a formal complaint — without fear of any impact on your services.

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Your feedback is safe, confidential & always welcome

Complaints help us improve. Every concern is treated seriously, respectfully, and acted on promptly. You can also remain anonymous if you wish.

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How to Make a Complaint

You can raise a concern in whatever way feels most comfortable for you.

  • 1
    Contact Rifat directly — call 0481 567 981 or use the form below. We aim to respond within 2 business days.
  • 2
    Put it in writing — use the complaint form below. You may remain anonymous if you prefer.
  • 3
    Ask someone to help you — a family member, carer, or advocate can lodge a complaint on your behalf.
  • 4
    Escalate externally — if you're not satisfied with our response, contact the NDIS Commission (see below).
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Your Rights as a Participant

Under the NDIS Code of Conduct, you are entitled to:

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    Raise concerns or make complaints at any time
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    Have your complaint treated with respect and confidentiality
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    Receive a timely response and be kept informed
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    Experience no negative impact on your services for making a complaint
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    Have an advocate, family member, or support person help you
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    Escalate to the NDIS Quality & Safeguards Commission at any time

📝 Submit Feedback or a Complaint

Complete the form below and Rifat will respond personally within 2 business days. All information is kept strictly confidential.

✅ Thank you — your feedback has been received. Rifat will review this personally and follow up within 2 business days if contact details were provided.

🏛️ Independent & External Complaints

If you are not satisfied with how Inclusive Minds has handled your complaint, or if you prefer to go directly to an external body, the following organisations can help — free of charge:

🛡️ NDIS Quality & Safeguards Commission 📞 1800 035 544 (free call) ⚖️ Commonwealth Ombudsman 🤝 Disability Advocacy Finder

🔒 All complaints to Inclusive Minds are handled in accordance with the NDIS Code of Conduct and our Privacy Policy. Your information will never be shared without your consent.

Inclusive Minds
💰 NDIS Budget Planner
Free Tool for NDIS Participants

NDIS Budget Planner 💚

Plan and track your NDIS funding. Simple, friendly, and private — everything stays on your device.

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Remaining$0.00
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Support Category Allocated Spent Remaining

💡 Your data is private and stays on your device only.

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